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- Please contact info@livefreshbrand.com to request a return. You must request a return within 5 business days from the date your item was delivered.
- If a return request is approved after our review, we will provide a store credit in the form of a gift card. No refunds are honored.
- Items are only eligible for exchange if that item is being exchanged for sizing (clothing) and if that item and desired size is still in stock. You must complete the contact form to request a review for an exchange.
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Items must be in their original packaging, in as-new condition with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if exchanging due to factory defect), and unused.
- All pre order hat sales are final. No refunds are honored
- Items with significant factory defects are accepted for exchange within 48 hours from when the shipment is received. We require that customers use the contact form for any problems with merchandise within 48 hours of receiving. Items must be in their original packaging, in as-new condition with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if exchanging due to factory defect), and unused.
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We reserve the right to refuse an exchange if the merchandise does not meet these criteria. Please allow 3-5 business days for refunds to process.
- Customers are responsible for return shipping costs incurred while sending merchandise back for exchange.
